Policies for Scheduled Tours
Gratuity NOT included. If you enjoyed your trip, captain and crew, tips are appreciated!
Tickets are non-refundable unless your tour is cancelled by Harborview Charters, but you may reschedule your tour with at least 24 HOURS notice prior to the scheduled departure time. You may also request a voucher to use at a latter date if cancellation is made prior to 24 hours of your departure time. We will NOT honor rescheduling or vouchers within 24 hours of your departure time. There will be NO exceptions made for No-Shows.
Arrival and parking
Please arrive 15 MINUTES before departure time. The boat will depart at your specified time. Please allow yourself enough drive time, time to find our location, and make it down to our boat. Parking is tight at the marina in the warmer months so please be patient. You may drop off guests with/without carry-on items at dock entrance before parking. There are no restrooms on our vessel, but there are facilities in the marina area. Allow yourself time to park, use the restroom, and walk down to our boat. For those joining us on our Scheduled Tours who are prone to being tardy, cutting it close, or bachelorette parties, we request that you shoot for 30 minutes till departure time. Please be on time.
Cancellation due to weather is at Captains discretion only! We will contact you on the phone number provided on the day of your tour if there are any weather concerns/cancellations. The Captain keeps a diligent eye on weather and will inform you in ample time to get you rescheduled. Weather cancellations by us are 100% refundable if rescheduling is not possible. Please refrain from contacting us hours before as well as up to 10 days out with rain forecasts. This is way too far out to make a accurate decision, as well as precipitation percentages days out are usually highly inaccurate for our area. We observe real time accurate weather concerns on actual live radars to determine if severe weather is inclement during your specific time on the water with us. Isolated/pop-up thunderstorms are a way of life here in the summer months and they may delay us for a few minutes our miss us entirely, so PLEASE SHOW UP UNLESS YOU HEAR FROM US.
Scheduled Tour departures, dates and times are contingent on/subject to multiple group interest (our minimum passenger requirement) on a given day. Please be flexible with your date range. Cancellations due to our minimum passenger requirement are 100% refundable if rescheduling is not possible. We also reserve the right to use our smaller vessel for group interest fewer than 6 guests, if available.